Nutars Privacy Policy — How We Handle and Protect Your Data

1 About This Policy

This Privacy Policy describes how Nutars collects, uses, stores, and protects personal data provided by players registered on the Nutars platform. It applies to all services offered by Nutars, including online casino games, sports betting, slot machines, live dealer games, card games, and all account-related functions.

By creating a Nutars account and using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here. This Privacy Policy should be read alongside the Nutars Terms and Conditions, which govern the broader use of the platform.

If you are using Nutars from the Philippines — which is the primary jurisdiction this platform serves — this policy aligns with the obligations under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Nutars takes its obligations under Philippine data privacy law seriously and strives to exceed the minimum requirements wherever possible.

2 Personal Data We Collect

Nutars collects two broad categories of data: information you provide directly when using the platform, and information collected automatically as you interact with our services. Below is a summary of the specific data types we collect:

Nutars does not collect sensitive personal information — such as biometric data, political opinions, religious beliefs, or health information — unless required by law and with your explicit consent.

3 How We Collect Your Data

Nutars collects personal data through several channels, all of which are directly connected to your interaction with the platform:

• Account registration: When you create a Nutars account, you provide your name, date of birth, mobile number, and email address directly. This is the primary source of your identity and contact data.
• Identity verification: When Nutars requests verification — for example, before processing a large withdrawal or confirming account ownership — you may be asked to submit a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card. Submitted documents are used solely for verification and not shared beyond what is strictly necessary.
• Payment transactions: When you make a deposit or withdrawal using GCash, Maya, a bank transfer, or another supported method, the transaction details are recorded in your account history. Full card numbers are never stored on Nutars systems — payments are processed through secure, PCI-compliant third-party payment processors.
• Platform usage: As you browse and use Nutars, technical data such as your IP address, device type, and navigation behaviour is collected automatically. This data helps maintain platform security and improve the user experience.
• Cookies and similar technologies: Nutars uses cookies and session trackers to maintain your login state, remember preferences, and analyse aggregate platform usage. See Section 8 for full details on cookies.
• Customer support interactions: When you contact Nutars support via Live Chat, email, Telegram, Viber, or Facebook Messenger, a record of the conversation is retained to help resolve your query and improve service quality.

4 How Nutars Uses Your Data

Nutars uses the personal data it collects for specific, clearly defined purposes. We do not use your data in ways that would surprise you, and we do not sell your data to any third party for commercial purposes. The main reasons we process your data are:

• Account creation and management: To register your account, verify your identity, maintain your balance, and process login and authentication.
• Processing payments: To handle deposits, withdrawals, and the tracking of your transaction history in Philippine Peso.
• Delivering gaming services: To operate the games you play, record your betting activity, and calculate your winnings and losses accurately.
• Legal and regulatory compliance: To meet Nutars' obligations under the Philippine Data Privacy Act, anti-money laundering laws, and any other applicable regulation. This may include retaining transaction records and responding to lawful requests from Philippine regulatory authorities.
• Customer support: To respond to your queries, resolve disputes, and provide assistance with your account or any technical issues.
• Responsible gaming: To monitor gaming patterns and, where concerning activity is detected, to apply responsible gaming tools or reach out to the player with support information.
• Platform improvement and security: To analyse how players use the platform, identify technical issues, prevent fraudulent activity, and continuously improve the Nutars experience for all Filipino players.
• Promotions and communications: To inform you about bonuses, new games, or platform updates. You may opt out of marketing communications at any time through your account settings or by contacting support.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, Nutars must have a lawful basis for processing your personal data. Depending on the type of data and the purpose of processing, we rely on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract with you — that is, to operate your account, process payments, and deliver gaming services. Without this processing, we cannot provide the service.
• Legal obligation: Processing required to comply with Philippine law, including the Data Privacy Act, Anti-Money Laundering Act, and gaming regulations. Nutars cannot waive these obligations at a player's request.
• Legitimate interests: Processing carried out for Nutars' legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: Where Nutars relies on consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of prior processing.

6 Who We Share Your Data With

Nutars does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data is shared only with service providers and partners who need it to support platform operations, and only to the extent necessary for those specific purposes.

The categories of third parties with whom Nutars may share your data include:

• Payment processors: GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard processors, and other payment service providers receive transaction data necessary to process your deposits and withdrawals. These providers handle payment data under their own security and compliance frameworks.
• Game providers: Third-party game suppliers — including live dealer studio operators and slot game providers — receive the minimum data necessary to deliver the games you play and record the outcomes.
• Identity verification services: When enhanced verification is required, Nutars may use a third-party identity verification provider to confirm the authenticity of documents you submit.
• Platform infrastructure providers: Cloud hosting and technical infrastructure providers that store and process data on Nutars' behalf are bound by confidentiality agreements and cannot use your data for their own purposes.
• Regulatory and law enforcement authorities: Nutars may disclose personal data to Philippine regulatory bodies, the Anti-Money Laundering Council (AMLC), and law enforcement agencies where required by law or in response to a lawful order.

All third parties with whom Nutars shares data are required to process it only for the specified purpose and to maintain appropriate security measures. Nutars does not transfer player data outside of jurisdictions that provide an adequate level of data protection without implementing appropriate safeguards.

7 Data Storage and Retention

Nutars stores your personal data on secure servers. Data is retained for as long as your account is active and for any additional periods required by Philippine law or regulatory obligations. The general retention principles Nutars follows are:

• Active account data is retained throughout the period your account is open and in use.
• Transaction and financial records are retained for a minimum of five years from the date of the transaction, in line with anti-money laundering record-keeping obligations under Philippine law.
• Identity verification documents are retained for the period required by applicable regulations and deleted promptly once those requirements have been satisfied.
• Customer support communications are retained for up to two years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Gaming activity logs are retained for the period necessary to support responsible gaming monitoring, dispute resolution, and regulatory reporting.

When data is no longer needed and retention obligations have been met, Nutars deletes or permanently anonymises it so that it can no longer be associated with any individual player. You may request the deletion of your personal data at any time — see Section 10 for details of your rights.

8 Cookies and Tracking Technologies

Nutars uses cookies and similar tracking technologies to operate the platform effectively and to understand how players interact with our services. A cookie is a small text file stored on your device when you visit a website. Here is how Nutars uses them:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your preferences, and ensure the security of your account. Without these cookies, Nutars cannot operate correctly.
• Analytics cookies: Used to collect aggregate, anonymised data on how players navigate the platform — which pages are visited most, how long sessions last, and where technical issues may occur. This data helps Nutars improve the platform for all Filipino players.
• Functionality cookies: Remember your language settings, preferred game categories, and other personalisation options to provide a smoother experience on subsequent visits.

Nutars does not use third-party advertising cookies or behavioural tracking technologies that build advertising profiles across different websites. The data collected through cookies on the Nutars platform stays within the Nutars ecosystem and is not shared with advertising networks.

9 How Nutars Protects Your Data

Nutars implements technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While no system is completely immune to risk, the following safeguards are in place:

• SSL/TLS encryption: All data transmitted between your device and the Nutars platform is encrypted using SSL/TLS protocols. The padlock icon in your browser confirms an active encrypted connection.
• Password hashing: Account passwords are stored in a hashed, non-reversible format. Nutars staff cannot view your password — only you know it.
• Access controls: Personal data is accessible only to Nutars employees who require it to perform their job functions. Access is logged and monitored.
• Payment security: Full payment card numbers are never stored on Nutars systems. Card transactions are processed through PCI-DSS compliant payment processors. GCash and Maya transactions pass through those providers' own secure infrastructure.
• Regular security reviews: Nutars conducts periodic security assessments and audits to identify and address potential vulnerabilities before they can be exploited.
• Two-factor authentication (2FA): Nutars supports 2FA via your registered Philippine mobile number as an additional layer of account security. Enabling 2FA is strongly recommended for all players.

In the event of a data breach that may affect your personal information, Nutars will notify affected players and the National Privacy Commission (NPC) of the Philippines within the timeframes required by the Data Privacy Act.

10 Your Data Rights

As a data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal data held by Nutars. To exercise any of these rights, contact Nutars at support@nutars.com or via Live Chat, and clearly state which right you are invoking and what specific data or action it concerns.